Privacy Policy

Last Updated: 30th of January 2025

Welcome to Cathedral Quarter Hotel. Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website. This policy complies with the UK General Data Protection Regulation (UK GDPR) and other relevant laws.



1. Who We Are

Cathedral Quarter Hotel is committed to protecting your privacy. If you have any questions about this policy, please contact us at:

Email: reception@cathedralquarterhotel.com
Phone: 01332 850330
Address: 16 St Mary’s Gate Derby DE1 3JR



2. What Information We Collect

We collect information to enhance your experience on our website. This includes:

  • Personal Information: Information you provide when making a booking or inquiry (e.g., name, email, phone number).
  • Technical Information: Information collected automatically, such as IP addresses, browser type, operating system, and device type.
  • Usage Data: Information about your interactions with our website, collected using tools like Microsoft Clarity (e.g., heatmaps, session recordings, clicks).



3. How We Use Your Information

We use the information we collect to:

  • Process bookings and respond to inquiries.
  • Improve the functionality and performance of our website.
  • Analyze user behavior to enhance the user experience.
  • Provide relevant marketing and promotional offers (if you’ve opted in).


4. Use of Microsoft Clarity

Our website uses Microsoft Clarity, a web analytics service provided by Microsoft, to help us understand user behavior. Microsoft Clarity collects:

  • Heatmaps and session recordings to analyze website usage.
  • Non-sensitive data such as clicks, scrolls, and time spent on pages.

We have configured Microsoft Clarity to mask any fields containing personal or sensitive data. To learn more, you can view Microsoft’s Privacy Policy.



5. Cookies

Our website uses cookies to provide essential functionality and to enhance your experience. Non-essential cookies, such as those used by Microsoft Clarity, are only activated with your consent. You can manage your cookie preferences through our cookie banner or browser settings. For more information, see our.



6. Sharing Your Information

We do not sell your personal data. However, we may share your data with trusted third-party service providers (e.g., Microsoft) for the purposes described in this policy. All data shared is protected by appropriate agreements to ensure compliance with UK GDPR.



7. Your Data Protection Rights

You have the right to:

  • Access your data.
  • Correct or delete your data.
  • Withdraw consent for non-essential data processing.
  • File a complaint with the Information Commissioner’s Office (ICO) if you feel your data has been mishandled.

To exercise these rights, contact us at 01332 850330.



8. International Data Transfers

Microsoft Clarity may process data in data centers outside the UK. Such transfers are safeguarded by Standard Contractual Clauses (SCCs) to ensure compliance with UK GDPR.



9. Security of Your Data

We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.



10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date.



Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please reach out to us at:


Email: reception@cathedralquarterhotel.com
Phone: 01332 850330
Address: 16 St Mary’s Gate Derby DE1 3JR

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